Eslam
Collaboration & Contact Center Engineer
I design and build scalable communication systems that power modern organizations.
Combining infrastructure expertise with clean code to deliver reliable, efficient, and user-focused solutions.
Blogs
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Practical insights and real stories to guide your product from vision to reality.
Step by Step Call flow analysis Through MGCP Gateways
MGCP is a master/slave protocol that allows a call-control device to control and track the state of each voice port on the gateway, and there two things you need to know about MGCP Protocol. Master/slave protocol:
— 5 min read
Cisco Phone registration check list
Performance optimization techniques that actually move the needle.
— 7 min read
Phone services bouncing in Cisco Jabber
Strange behavior, right 😀 You might face this issue one day like what I saw today Customer called and said : “Eslam, I can’t use my Cisco Jabber to make phone calls either in the office or outside”.
— 5 min read
Cisco UCCE OPC CAP clean up failure due to Access issue
The issue started when there was no enough space on C Drive for PG server
— 4 min read
Access SQL Servers in different domain with Windows Account
You may find that you need to connect remotely to a SQL Server that is in another domain or using a Different User account, UCCE and UC Apps and Servers are managed using another Windows Account other than the Primary one.
— 6 min read
List of Users Based on LDAP Integration
the issue I was facing was, I wanted to get the List of Unity Users if they are LDAP Users or local Users "LDAP Integration status" as shown below.
— 3 min read
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